Welcome to Chastleton Medical Group Online
This surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information.
Important Information Regarding Tuesday & Thursday Late Evening Surgeries at Chastleton
Due to changes in GP capacity Chastleton will no longer provide late evening surgeries on a Tuesday and Thursday. This will be effective from 16th August 2018.
Patients who wish to see a GP on an evening or weekend are able to book into the hub service provided at Meadowfield Surgery via our reception team (see Evening and Weekend GP Appointments information below).
Please note the surgery will be closed from 12pm on Thursday 16th August 2018 and will reopen at 8.30am on Friday 17th August 2018.
If you require medical attention whilst the surgery is closed please contact the out of hours service by calling 111.
New ways for your local GP practice to help you get to the right support
Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional. We know that when you are not feeling well you just want to feel better quickly.
Throughout June and July, your GP practice staff are receiving specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs. Sometimes a GP isn't the best person to see. Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) may be better. You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.
So shortly, when you contact your GP practice, receptionists may ask you a few questions to help navigate you to the best person to help you quickly. They wont try to diagnose your problem but you may need to tell them a little bit about why you are calling. You don't have to of course, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using 'Care navigation' to help.
For further details please see the link below
Evening & Weekend GP Appointments
Introduction of Text Messaging Service
From the 1st September 2017 Chastleton will be introducing a text messaging service to all of our registered patients aged 16 years and over.
This service will enable us to send a text message to your mobile phone to remind you of your appointment.
Please complete the consent form at reception (copy also attached below) to either opt in/opt out of the service and to provide us with your most up to date mobile number.
Patients can opt in and out of this service at any time.
Update as of 12/09/17 - the text messaging service for test results is currently suspended. We are unsure when this element of the service will resume again.
SMS Consent Form
Great North Care Record
The Great North Care Record is the development of access for health professionals to view specific elements of your electronic medical records (e.g. medications, allergies, test results, diagnosed conditions, referrals, clinic and discharge information, address and telephone number), to help improve the care you receive in the North East.
The aim of the Great North Care Record is to support you with safer, more joined up care and to give healthcare professionals access to more accurate and consistent information across all services, in turn releasing more time to offer continuity of care for patients.
The Great North Care Record will ensure that with each patients informed consent, your information is available at the point you receive care to other NHS healthcare providers including hospitals, mental health services, out-of-hours doctors, NHS 111 and the ambulance service.
Please see more information about the Great North Care Record under the 'Further Information' section on the right hand side of the website home page.
Repeat prescription Requests
Please allow 48 hours notice for repeat prescription requests.
We politely remind patients that it is their own responsibility to ensure they order repeat medication in time before they run out.
Patient Online - Giving you more choice in accessing GP Services
Patient Online will help you to take greater control of your health & wellbeing by increasing online access to services. If you wish to, you can use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and also view your detailed coded information in your GP online record, including medications, immunisations, test results and allergies.
Please be aware that you must be aged 16 years or over to register for online access.
If you would like to register for Patient Online please speak to a member of our Reception Team.
(Site updated 02/07/2018)