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Noticeboard

Chastleton Mission Statement
At Chastleton, our mission is to provide the highest possible standard of care to all of our patients. 

Appointments

Appointments can either be booked up to two weeks in advance (non-urgent or review appointments) or booked on the day (acute or urgent problems). 

Out of Hours

If you require urgent attention or advice,  telephone  111.   If possible, have a pen and paper handy.   

Test Results

Please could you telephone the surgery for your results on: 01913846171 between 2.00- 4.00 pm Monday – Friday

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Named Accountable GP

All patients now have a named accountable GP who is responsible for patients overall care at the practice.  If you wish to know who your named accountable GP is, please ask at reception.  Please note that although all patients have been allocated a named accountable GP, patients are able to see any GP they like and are not restricted to the GP they have been allocated.

Welcome to Chastleton Medical Group Online

Chastleton Medical GroupThis surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you. 

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information.

Practice Training

Please note the surgery will be closed from 12pm on Thursday 20th June 2019 and will reopen at 8.30am on Friday 21st June 2019.

If you require medical attention whilst the surgery is closed please contact the out of hours service by calling 111.

Building Work - April 2019

To support our expanding team at Chastleton, we will shortly be starting building work to convert our children’s waiting area into an additional clinical room. 

We apologise for any inconvenience that this may cause.

Hayfever Self Care

Hayfever poster

Are you a Carer?

Are you taking gabapentin or pregabalin (brand names include Lyrica, Alzain, Neurontin)? 

The changes outlined below come into effect from April 2019. These changes follow government consultation because of concerns around misuse and will mean that these drugs become controlled drugs.

What does this mean to me?

There will be changes to the following:

  • Prescriptions will expire 28 days from the date on the prescription
  • Any pharmacy 'owings' must be collected by the expiry
  • Quantities will be reduced to a maximum of 30 days
  • Electronic prescribing and repeat prescriptions cannot be used
  • You will need proof of identity to collect from a pharmacy
  • You will need to sign when collecting your prescription
  • Emergency supplies and loans cannot be made from pharmacies if you run out.

Do I need to do anything?

Make sure you get any prescriptions you have dispensed before 1st April 2019. If you are owed any medication by your pharmacy, make sure you collect this before 1st April 2019.

New ways for your local GP practice to help you get to the right support

Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional.  We know that when you are not feeling well you just want to feel better quickly.

Throughout June and July, your GP practice staff are receiving specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs.  Sometimes a GP isn't the best person to see.  Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) may be better.  You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.

So shortly, when you contact your GP practice, receptionists may ask you a few questions to help navigate you to the best person to help you quickly.  They wont try to diagnose your problem but you may need to tell them a little bit about why you are calling.  You don't have to of course, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using 'Care navigation' to help. 

For further details please see the link below 

www.northdurhamccg.nhs.uk/about-our-ccg/care-navigation

Evening & Weekend GP Appointments

Extended Access

Introduction of Text Messaging Service

From the 1st September 2017 Chastleton will be introducing a text messaging service to all of our registered patients aged 16 years and over.

This service will enable us to send a text message to your mobile phone to remind you of your appointment.

Please complete the consent form at reception (copy also attached below) to either opt in/opt out of the service and to provide us with your most up to date mobile number. 

Patients can opt in and out of this service at any time.

Update as of 12/09/17 - the text messaging service for test results is currently suspended.  We are unsure when this element of the service will resume again. 

SMS Consent Form

Great North Care Record 

The Great North Care Record is the development of access for health professionals to view specific elements of your electronic medical records (e.g. medications, allergies, test results, diagnosed conditions, referrals, clinic and discharge information, address and telephone number), to help improve the care you receive in the North East.

The aim of the Great North Care Record is to support you with safer, more joined up care and to give healthcare professionals access to more accurate and consistent information across all services, in turn releasing more time to offer continuity of care for patients.

The Great North Care Record will ensure that with each patients informed consent, your information is available at the point you receive care to other NHS healthcare providers including hospitals, mental health services, out-of-hours doctors, NHS 111 and the ambulance service.

Please see more information about the Great North Care Record under the 'Further Information' section on the right hand side of the website home page.

Repeat prescription Requests

Please allow 48 hours notice for repeat prescription requests.

We politely remind patients that it is their own responsibility to ensure they order repeat medication in time before they run out. 

Patient Online - Giving you more choice in accessing GP Services

Patient Online will help you to take greater control of your health & wellbeing by increasing online access to services. If you wish to, you can use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and also view your detailed coded information in your GP online record, including medications, immunisations, test results and allergies.

Please be aware that you must be aged 16 years or over to register for online access.

If you would like to register for Patient Online please speak to a member of our Reception Team.

(Site updated 20/05/2019)
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