Patient Rights

Patient Rights and Responsibility

The practice tries to ensure all patients receive prompt and effective care. The practice team takes the subject of patient confidentiality very seriously.  Young people (over 16 years of age) should telephone for test results themselves, as they will not be given to parents.  Patients are expected to show courtesy to all staff and to cancel appointments they no longer require.  All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required.  The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.  The Healthcare Professional may also require a chaperone to be present for certain consultations, normally this is those that require an intimate examination.

Information available from Chastleton Medical Group providing medical services under contract to the NHS under the Freedom of Information Act Publication Scheme.  Information covered by this scheme is only about the primary, general or personal medical services we provided under contract to the National Health Service.

Violent & Aggressive Patients

The practice has a policy of zero tolerance.  Such patients will be automatically removed from the practice list.

Your Records

We increasingly find that the best way to keep your records up to date and immediately accessible to the healthcare professionals at the practice is to keeps these on our own secure medical computer system called SystmOne.

Under the provision made by the Data Protection Act, you are perfectly entitled to ask us for access to your computerised and paper medical record.