Accessibility Statement

Chastleton Medical Group

 

Accessibility Statement for https://www.chastletonmedicalgroup.co.uk/

 

This accessibility statement applies to the website and/or domain associated with Chastleton Medical Group. Our website is hosted by Iatro and we work in conjunction with our host to enable as many people as possible to use our website. This means that users should be able to:

 

  • Change colours, contrast levels and fonts
  • Zoom in, by up to 300%, without the text splitting off the screen
  • Navigate most of the website using only the keyboard
  • Navigate most of the website using speech-recognition software
  • Listen to most of the website using a screen reader (including but not limited to JAWS, NVDA and VoiceOver)

 

In addition, we have made our website text as simple as possible to understand. If you need any further advice on making your device easier to use, particularly if you have a disability, click on the following link: AbilityNet

 

The accessibility of our website

We are aware that some parts of our website are not fully accessible and unfortunately this cannot be rectified. The issues in some areas are:

 

  • The text will not reflow in a single column if you change the size of the browser window
  • Users are unable to modify the line height or the spacing of text
  • Older versions of PDF documents are not fully accessible to screen-reader software
  • Live video streams do not have captions
  • Some (not all) online forms may prove difficult to navigate when using only a keyboard
  • The main content page cannot be skipped when using a screen reader
  • There are magnification limitations on the map (on the ‘contact us’ page)

 

Feedback and how to contact us

If you need information that is shown on our website in a different format, such as large print, easy read, audio recording, Braille or as a PDF, you can contact us by:

 

 

Once we receive your request, we will respond to you as quickly as possible. Please note that if you are unable to view the map on the ‘contact us’ page, you are requested to call or email us using the details shown above for directions.

 

Reporting accessibility problems with this website

We are constantly looking to improve the accessibility of our website. Should you find any problems not listed on this page, or think we are not meeting the accessibility requirements, please contact Jonny Wilde, Operations Manager on email (nencicb-cd.a83036-eds@nhs.net), via post at the surgery address or phone 0191 3846171.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with the way in which we respond to any complaint, contact the Equality Advisory and Support Service (EASS).

 

Contacting us by phone or visiting us in person

Find out how to contact us on the ‘contact us’ page via this link https://www.chastletonmedicalgroup.co.uk/contact/.  Our reception and consulting rooms have audio induction loops available.  If you contact us prior to your appointment, we can arrange to have a British Sign Language (BSL) interpreter available at your appointment.

 

Technical information about this website’s accessibility

Chastleton Medical Group is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

 

Compliance status

We are committed to making our website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

 

Examples of non-compliance include:

 

This can be found using this link Practice365 – Legal Polices for Patients

 

Navigation and accessing information

It is not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It is not possible for users to change the text size without some of the content overlapping.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard – e.g., because some form controls are missing a ‘label’ tag.

 

We have assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is due for renewal which is likely to be in 31/01/2025.

 

Content that is not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services and forms published as Word documents. We plan to either fix these or replace with accessible HTML pages.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

 

 

Preparation of this accessibility statement

This statement was prepared on 13/06/2024.

This website was last tested on 08/05/2024. The test was carried out the NECS Digital Transformation & Optimisation Service.

This approach was used to test our home page and a random sample of content pages from our website.