Chastleton Mission Statement
At Chastleton, our mission is to provide the highest possible standard of care to all of our patients. 

Appointments can either be booked up to two weeks in advance (non-urgent or review) or booked on the day (acute or urgent problems). 

Out of Hours
If you require urgent attention or advice, telephone 111.  If possible, have a pen and paper handy.

Test Results  
Please could you telephone the surgery for your results on 0191 3846171 between 2pm and 4pm Monday to Friday.  

Cancelling Your Appointment  
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.  

Named Accountable GP  
All patients now have a named accountable GP who is responsible for patients overall care at the practice.  If you wish to know who your named accountable GP is, please ask at reception.  Please note that although all patients have been allocated a named accountable GP, patients are able to see any GP they like and are not restricted to the GP they have been allocated.  

We Teach Medical Students  
We are a teaching practice for Sunderland University medical students and are proud to be involved in training tomorrow's doctors.  As a result, students may lead or observe your appointment.  If you would rather not see medical students, please inform reception.  Your care will in no way be affected by this.  

Information for Teenagers and Young Adults


You can make an appointment to see a GP or a nurse about any health related issue as long as you are registered with the practice. Age is no barrier—you can request a consultation however old you are. You do not have to tell the receptionist why you want the appointment. We have both male and female GP’s available; if you have a preference as to who you see please let our receptionists know when you are booking your appointment.



We provide a confidential service to all of our patients, including under 16’s. This means we won’t tell anyone else about your visit without your permission (sometimes called consent). The only time we ever share information without your consent is if you or someone else could be in danger. We would always try to talk to you about this first.


Chaperones (Bring a friend or relative)

You are welcome to bring a friend or relative into any appointment with you. The doctor or nurse may also need a trained member of our practice team to sit in on the appointment in some circumstances, or you can ask for a chaperone yourself.


You are welcome to make an appointment for any health matter.


The NHS website has loads of information on about illnesses and how to live healthily and is a good place to look for advice about most problems. Here is a list of some common issues that affect young people and details for other useful support organisations -information also available on our practice website or you can use our touchscreen information point next to reception.

Practice Privacy Notice for Children v2


National Data Opt Out Info

You can now choose whether your confidential patient information is used for research and planning. Please read the leaflet for more information.

National Data Opt Out - Info for Young People



Acne and spots - This is a common problem for teenagers and young adults which can usually be treated with products available from your pharmacy first but if this doesn’t help then please see a GP.


Diet and exercise - Our nurses and GP’s can provide you with advice and guidance on healthy eating and a sensible exercise plan. General healthy living information can also be found at or Google ‘Change 4 Life’


Puberty and periods - There is good information on about teen health, normal development and common worries.


Smoking - If you want help and advice to stopping smoking there are local clinics that you can attend. For more information please call 0800 0113405 or speak to your pharmacist.


Contraception/Sexual Health - Contraception is free to all men and women of all ages. There are many different methods of contraception. If you would like to talk about this or any other sexual health issue make an appointment with a nurse or GP, you do not have to tell the receptionist why you want the appointment.


Emergency contraception is available here at the surgery, or via pharmacies and sexual health clinics free of charge. It works better the sooner you take it so don’t wait to ask for help, if there are no free appointments you may need to tell the receptionist it is urgent for that day so we can arrange to see you.


The following websites may also be useful:-


If you would prefer not to come to the surgery, contraception and sexual health checks can be arranged at various clinics in the area by calling 0191 372 8700 to make an appointment, some drop-in clinics are also available, see,-children-and-sexual-health/sexual-health-services.aspx for details.


Free condoms can be accessed by both sexes via


Chlamydia testing - Chlamydia is the most common sexually transmitted infection (STI) and can affect both men and women. Most people have no symptoms and are not aware they have it. It can affect your fertility if untreated.Testing kits can be ordered from the following website,-children-and-sexual-health/sexual-health-services/free-online-testing.aspx


Pregnancy - If you think you may be pregnant please make an appointment to see a GP as soon as possible. Our GPs can listen and discuss options with you.


Bullying, family and relationship problems, stress or depression – Life can be Really stressful at times, particularly during exams or if there is a lot going on at home. If this affects you it usually helps to talk to someone, either in your family or other trusted adult, at school or a GP or nurse.


There are many issues which can affect people, and provide access to information to support the emotional wellbeing and mental health of children and young people including useful self-help.  Our GPs can support you and arrange onward referral if needed. We will not share information with other people without your consent unless we think you or someone else is at serious risk of harm.  

In a crisis you can call The Samaritans on 08457 90 90 90 or Childline on 0800 111.


Waddington Street Centre Peer Support Drop In Session (Aged 16 to 21)

Waddington Street 1Waddington Street 2

Mental Health Anti-Stigma & Discrimination Campaign The Mental Health Anti-Stigma & Discrimination Campaign seeks to bring about a change in attitudes in the general population of County Durham towards people of all ages who experience mental health problems.  

For more ideas please visit:

Anti Stigma Campaign 1

A young person's guide to Child and Adolescent Mental Health Services (CAMHS)  This leaflet 
is for any young person who wants to find out what to expect when attending child and 
adolescent mental health services CAMHS Leaflet

Alcohol and drugs - If you are concerned about misuse

has information regarding drugs and has information

regarding alcohol.


Eating disorders - We can help by directing you to the appropriate support

services. The website below also has useful information relating to eating disorders. also provides access to information to support the

emotional wellbeing and mental health of children and young people.


Please note that you must be registered with Chastleton Medical Group to access our services.


Useful Websites


NHS UK Contraception Information -

Brook provides free and confidential sexual health and wellbeing services for young people -


Relationships counselling -


Young people LGBT groups and services -


Young Carers -

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website