It is the aim of the practice to give the best possible service. There may be times where you feel this has not occurred. If you have a complaint that cannot be resolved immediately, please ask to discuss the matter with Sue Roff, Practice Manager. She will willingly discuss the matter with you and investigate the complaint on your behalf. If you prefer you can contact her by telephone or in writing.
It is the policy of Chastleton Medical Group to provide an effective and prompt response to complaints. Under normal circumstances we will ensure that you receive a full written response within 10 working days. We will always endeavour to address your concerns, provide you with a full explanation and take any action that is needed. We hope that you will be satisfied that we have dealt with the matter thoroughly.
If you are unhappy with the in-house procedure you are entitled to complain to the County Durham & Darlington PCT.
As well as complaints we welcome comments and compliments!